Withdrawal Policy
As a customer, you have the right to withdraw from any purchase made through my website within 14 days of the transaction, without giving any reason. Below, I outline the steps to exercise your right of withdrawal.
1. Withdrawal Period
You can withdraw from the purchase within 14 days from the date of your order or the receipt of the product (in the case of digital downloads).
2. Process for Withdrawal
To exercise your right of withdrawal, please contact me via email at [email protected]
with the following details:
- Your name
- Order number
- Date of purchase
- Product purchased
I will confirm the withdrawal and process your refund as per the terms below.
3. Effects of Withdrawal
Upon withdrawal, I will refund all payments received from you within 14 days of receiving your withdrawal notice. Refunds will be made using the same payment method you used for the original transaction, unless you request otherwise.
4. Exceptions
Please note that once a digital product (such as simulations) has been downloaded or accessed, the right of withdrawal is no longer applicable.
If you have any questions about your withdrawal rights, feel free to contact me